Once you have configured the email account, the ImportExportTools NG option that was greyed out will be available. To import or export messages using ImportExportTools NG, you must add a mailbox in Thunderbird. In such cases, the ImportExportTools NG is greyed out and doesn’t allow users to perform any import. It has been observed that some users who reported this issue were trying to import or open the MBOX files in Thunderbird directly, without adding or configuring an email account or mailbox. Solutions to Fix ImportExportTools NG Add-On Not Working IssueĪfter installing the ImportExportTools NG add-on in Thunderbird, if the Thunderbird import outlook is greyed out, ImportExportTools NG is not working, or the extension fails to export/import the mail items to/from MBOX files, follow these solutions. This article explains solutions to fix the ImportExportTools NG add-on not working issue and helps you import/export the MBOX files in Thunderbird. As a result, they can’t export or import the MBOX files or view EML files in Thunderbird. Similarly, users can also view email (EML) files copied from the Outlook client in Thunderbird.īut recently, there have been reports that the ImportExportTools NG add-on is not working for some users. It is also used for importing the mail items stored in MBOX, EML, and EMLX file formats into the Thunderbird email client.įor instance, a user who wants to migrate from Apple Mail or any other MBOX-based email client to Thunderbird can import the MBOX file using the ImportExportTools NG. The tool is popularly used for exporting mail items from Thunderbird email client to MBOX format for backup and migration purposes. ImportExportTools NG is an add-on for Thunderbird that helps users import or export mail items, such as messages, profiles, and folders to MBOX files and other formats, such as EML, HTML, PDF, CSV, or plaintext. Solutions to Fix ImportExportTools NG Add-On Not Working Issue.
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